Technical Support for
VersaStudio BT-12 Direct-to-Garment Printer
Featured Articles
BT-12 Additional supplies to get startedBT-12: Additional Required Items for Installation
How can tell when its time to replace the waste ink collector unit?
What kind of fabric can I print on using the BT-12?
Where is the HB-12 Finisher Power Cord?
Why do I need to smooth out wrinkles?
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Application Resources ( 1 )
This guide contains recommended settings to get the best print results and wash durability when using the VersaSTUDIO BT-12 and HB-12 finisher oven.
1.06 MB
Document ( 1 )
Driver ( 3 )
Windows 10
This is the latest version of the Roland Design Software for VersaSTUDIO BT-12 desktop DTG (direct-to-garment) printer.
203.80 MB
Windows 10, Windows 8, Windows 7
This zip file contains the printer driver for the BT-12 and Roland Design Software installer. Download and extract the contents of the zip file. Click on the Setup Application to start the process.
254.41 MB
Windows 8
This is the latest version of the Roland Design Software for VersaSTUDIO BT-12 desktop DTG (direct-to-garment) printer.
203.80 MB
Maintenance & Calibration Guides ( 3 )
This document describes all the required consumables that are used on the BT-12. Note: A brand new BT-12 will include these items.
433.67 KB
VersaSTUDIO BT-12 Guía de mantenimiento. Maintenance Guide Spanish.
459.24 KB
MSDS ( 2 )
Owner & User Manual ( 4 )
BT-12 User Manuals. This link will take you to the Roland DG Download Center for the BT-12. Navigate down to find the User's Manual, Maintenance Guide, Safety Precautions, "Quick Guide" Manual.
30.87 KB
Repair Guides ( 1 )
This documents reviews the current Roland DGA depot repair policy
147.37 KB
Setup & Install Guides ( 2 )
Training Videos ( 25 )
This video covers how to unpack the BT-12 showing all the accessories that are included with the Direct-to-Garment Printer
41.79 KB
This video covers unpacking and setup of the VersaSTUDIO BT-12 Direct-to-Garment Printer.
48.37 KB
This video covers unpacking and setup of the HB-12 Finisher.
48.33 KB
This video shows you how to set the finisher oven to Pro2 mode which will increase wash durability.
48.45 KB
This video shows you where to locate the driver and utility on Rolands Support site in case you do not have a CD-drive. It also shows you how to set the recommended Color Density settings to yield richer and more dense colors.
43.43 KB
This video will help guide you on how to install the BT-12 printer driver and design software on your computer using a CD.
48.42 KB
This video shows you how to use the software, as well as tips and tricks to produce richer colors and output.
43.35 KB
This video shows the proper way to load the fabric into the cassette tray for landscape printing.
43.27 KB
This video shows the proper way to load the fabric into the cassette tray for portrait printing.
48.39 KB
This video shows how to use the BT-12 and HB-12 to make a t-shirt.
43.22 KB
This video shows how to add additional graphics to the pre-loaded Illustration library in Roland Design Software.
43.24 KB
This video shows how to add additional graphics to the pre-loaded Artwork library in Roland Design Software. It also includes how to convert a JPG into SVG file, a necessary step to successfully add to the library.
43.33 KB
Roland is excited to introduce the new VersaSTUDIO BT-12, Direct to Garment printer. The BT-12 is an ideal entry level, compact device, for users who have little to no printing experience.
41.26 KB
This video covers how to perform periodic maintenance on the BT-12. This includes cleaning the wiper blade and the 2 capping stations.
48.70 KB
This video covers how to clean and the height sensor. You might receive this height error SCS-523-00 if the sensor is dirty or there is a wrinkle in the garment.
48.62 KB
This video shows you how to check the nozzles and confirm that there are no clogged print heads. This video also includes instructions on how to manually adjust the cassette tray height if prompted before printing.
49.19 KB
This video walks you through how to do head-cleaning on the BT-12 not the recommended maintenance cleaning.
43.33 KB
This video covers how to clean and maintain the performance of the VersaSTUDIO BT-12 print heads. The printer will prompt the user to perform this maintenance procedure.
49.03 KB
This video covers how to clean the interior of the HB-12 Finisherheater area. It is recommended to perform this maintenance procedure after 50 garments. Make sure the HB-12 is cooled down to room temperature before starting the cleaning.
48.72 KB
This video shows how to remove the ink cartridges in preparation for transportation or shipping, as well as how to re-insert the ink cartridges again.
43.53 KB
This video covers how to repack the VersaSTUDIO BT-12 Direct-to-Garment Printer.
42.39 KB
This video covers how to repack the HB-12 Finisher.
42.39 KB
Abrimos la nueva VersaSTUDIO BT-12 Una impresora DTG de Roland DG que imprime directamente sobre las prendas de ropa. En el siguiente vídeo os mostramos cómo realizar una instalación para que podáis empezar a trabajar y a crear
40.46 KB
En este vídeo os mostramos cómo montar la unidad opcional de acabado de la VersaSTUDIO BT-12, el HB-12.También lo usaremos para fijar la tinta en la prenda una vez hayamos plasmado nuestros diseños sobre las prendas.
42.77 KB
En este vídeo os mostramos los pasos a seguir para instalar el driver de la impresora directa a prenda VersaSTUDIO BT-12. Así, ya lo podréis dejar todo listo para empezar a crear vuestras prendas de ropa personalizadas.
42.41 KB
Knowledge Base Articles ( 30 )
What other supplies would be handy to have when I start using the BT-12?
Instructional videos for setting up and using the BT-12
Links to information and accessories for BT-12 - Comprehensive
A list of items that will be needed for the BT-12
What other items do I need at the time of installation?
Looking for a solution to improve the final print quality
Interestedabout installing the BT-12 Software ona Mac or PC
General question about shirt color
Is this an option?
Interested to see if I can set up the BT-12 on a wireless network
To avoid any print quality or environmental issues please read these recommendations.
Looking for other software options
Is there any suggested best practices for optimal printing results?
Unable to proceed with upgrade to or runErgoSoft Roland Edition 2
Images printed on BT-12 are coming out fuzzy.
Steps to resolve a garment misfeed error on the BT-12
I'm seeing a near-end errror on the panel display. My printer is still working though.
Unable to start the print job. Alert message Adjust height, press Start to restart or Tray to reset garment
Please read the checklist of things to do when moving the BT-12
Steps to resolve nozzle drop out in colors on BT-12 printer
Expected shelf life of Roland inks, including expiration and storage condition information.
Settings to help optimize the vibrancy of your prints.
Some of my prints are really pixelated and not very clear
Looking for information about the maintenance schedule.
Expectinggood print quality on fabrics
Wanting to understandthe differences
The HB-12 door is locked and I was told the power cord is inside the finisher. Do not power on the unit with a secondary cord.
Will there be an issue if the garment has wrinkles in it?
Looking into achieving consistent print quality from one shirt to the next.
I'm seeing a color change once it comes out of the finisher.