Technical Support for
DWX-4 4-Axis Dental Milling Machine
Featured Articles
1023-0000 to 1028-0000 Milling data error1029-0000The spindle experienced an overload
Cleaning the Milling Bur and the Inside of the Machine (Recommended)
DGSHAPE CAM for DWX-43W System Requirements
DGSHAPE Insights
DWX-42W - Periodic Care and Maintenance - Cleaning the Coolant Nozzle
DWX-42W - Replacing Consumable Parts - Replacing the Collet
DWX-42W- Periodic Care and Maintenance Replacing the Coolant
DWX-43W Daily Maintenance
DWX-43W System Requirements
DWX-4W - Maintenance - Extended Periods of Non-Use / Moving the Machine
DWX-4W - Replacing Consumable Parts - Replacing the Collet
Error Message 101D-0000
Extended Periods of Non-Use / Moving the Machine
Final Notice: End of Life for the Roland DG, DGSHAPE DWX-4W
Message [ERROR OCCUR] 1024-0000 Milling data error
MillBox - Security Software / Anti-Virus Exclusions
Need A DGSHAPE Cloud Account?
Roland DGSHAPE Tech Support Terms and Conditions
Roland Product End of Life Policy
Setting up the USB camera
Software OS Support List
Step 1: Configuring the LAN Connection
Step 2: Changing to the LAN Connection
Step 3: Selecting the Machine to Connect To
VPanel for DWX User's Web Manual
VPanel Layout
VPanel Update
When Not in Use for a Prolonged Period
Search DWX-4 Documents & Knowledge Base Articles
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Bulletin ( 1 )
Drivers ( 1 )
Maintenance & Calibration Guides ( 4 )
These instructions will guide you through replacing the spindle motor on the DWX-51D, DWX-52D, DWX-52DC DWX-52DCi models. The part number for this spindle is ZS-4D
2.23 MB
ZS-4D Spindle Unit Replacement Manual (for the DWX-4)
2.08 MB
Manual de sustitución de la unidad del spindle ZS-4D
1.59 MB
MSDS ( 1 )
Owner & User Manual ( 5 )
This document will assist users with the proper operation procedures for using the DWX-4
6.87 MB
This manula will assist users in the setup and operation of the BOFA DustPRO Base unit for the DWX Dental Mills.
720.01 KB
Este documento explica cómo configurar el equipo y cómo instalar el software suministrado. Léalo en primer
lugar.
3.46 MB
Sales ( 2 )
DWX Dry Mill Tools (Carbide) for Zirconia, Wax, and PMMA. Authentic Roland DGA high-quality, long-reach carbide milling tools designed for use with DGSHAPE DWX Dry Dental Milling Solutions.
28.02 KB
DWX Dry Mill Tools (Diamond) for milling zirconia with ease on your DGSHAPE DWX Dry Milling Solution.
28.33 KB
Setup & Install Guides ( 2 )
This setup guide will walk users through the installation and setup steps for proper installation of the DWX-4.
5.22 MB
Most Roland devices are supplied with a one year standard manufacturers warranty, but by registering your device within 60 days of purchase, your product could qualify for an extended warranty of up to 3 years
79.00 bytes
Training Videos ( 12 )
This video will assist DWX users with the proper procedure for collet tightening maintenance
586.41 KB
Walk-through of how to perform cleaning of your DWX-4 and performing Auto Correction
41.93 KB
This video will guide you through replacing the collet on the DWX-4 and then performing the Auto Calibration in the Vpanel
48.40 KB
This video will guide you through staging the work piece for milling
48.31 KB
This video will guide you through staging the work piece for milling
48.36 KB
This video will guide you through staging the work piece for milling
48.37 KB
This video will guide you through staging the work piece for milling
48.34 KB
This video will guide you through how to prepare the tool or bur before installing.
48.31 KB
This video will guide you through tightening the collet on the DWX-4
48.28 KB
Get the most value out of your dental milling tools. We take a look at the most popular dental tools being used with Roland Dental Milling devices.
45.05 KB
Follow this link to the Roland Academy Webinars On-Demand webpage. Then filter through the videos to find a training session that suits your needs.
57.43 KB
Knowledge Base Articles ( 103 )
"****-****" An unknown error occurred.
"1000-****" The % limit switch was not found.
The name of the axis (X, Y, Z, A, or a combination of these axes) is displayed for %.
"1006-02**" The % axis position has been shifted.
The name of the axis (X, Y, Z, A, or a combination of these axes) is displayed for %.
"101C-0000" The milling bur sensor was not found.
"101D-000*" The % milling bur cannot be released.
The milling bur stocker number (1 to 7) is displayed for %.
"101D-010*" The % milling bur cannot be released. It might be broken from the root.
The milling bur stocker number (1 to 7) is displayed for %.
"101E-000*" The % milling bur might be broken.
The milling bur stocker number (1 to 7) is displayed for %.
"101F-000*" The % milling bur chucking has slipped out.
The milling bur stocker number (1 to 7) is displayed for %
"1020/1021-000*" The % milling bur is too long/too short.
The milling bur stocker number (1 to 7) is displayed for %�
"1022-000*" The % milling bur was not found.
The milling bur stocker number (1 to 7) is displayed for %�
"1023-0000 to 1028-0000" Milling data error.
• 1023-0000: Milling data error. The number of parameters is incorrect.
• 1024-0000: Milling data error. The parameter is out of range.
• 1025-0000: Milling data error. A wrong command is detected.
• 1026-0000: Milling data error. The address is not defined.
• 1027-0000: Milling data error. The parameter is not defined.
• 1028-0000: Milling data error. The operation cannot be executed
"1029-0000" The spindle experienced an overload.
"102A-000*" The spindle experienced overcurrent.
"102E-0000" The mechanical part has collided.
"1033-000*" The coolant has run out.
"1034-0000" The coolant tank is not installed.
"1038-0000" Milling data error. No milling bur is selected.
"103B-0000" The automatic correction is not yet finished.
"103D-0000" Milling data error. The milling bur cannot reach the milling position.
"105E-0000" The pressure of the compressed air is too high or low.
****-****An unknown error occurred.
The name of the axis (X, Y, Z, A, or a combination of these axes) is displayed for %.
The name of the axis (X, Y, Z, A, or a combination of these axes) is displayed for %.
101C-0000The milling bur sensor was not found.
X indicates a milling bur stocker number from 1 to 7.
X indicates a milling bur stocker number from 1 to 7.
X indicates a milling bur stocker number from 1 to 7.
X indicates a milling bur stocker number from 1 to 7.
X indicates a milling bur stocker number from 1 to 7.
X indicates a milling bur stocker number from 1 to 7.
X indicates a milling bur stocker number from 1 to 7.
1023-0000: Milling data error. The number of the parameters is incorrect.
1024-0000: Milling data error. The parameter is out of range or an invalid tool number was specified with the ITC settings.
1025-0000: Milling data error. A wrong command is detected.
1026-0000: Milling data error. The address is not defined.
1027-0000: Milling data error. The parameter is undefined or an invalid tool number was specified with the ITC settings.
1028-0000: Milling data error. The operation cannot be executed.
1029-0000The spindle experienced an overload
102A-0000The spindle experienced an overload.
1034-0000The coolant tank is not installed.
1038-0000Milling data error. No milling bur is selected.
103A-000*DANGER!! The coolant is leaking!!
103B-0000The automatic correction is not yet finished.
103D-0000Milling data error. The milling bur cannot reach the milling position.
105E-0000The pressure of the compressed air is too high or low.
1062-0000An error occurred during the automatic correction.
1063-0000The milling cannot be started because the coolant has exceeded its expiration date.
AK-1 Abutment Kit what is included.
HELP!! I can't find the driver I need for my Roland!
Change of taper cleaner
Cleaning the Milling Bur and the Inside of the Machine (Recommended)
The cut path is being clipped on one side of the print
With Roland limited warranties, you get not only extensive coverage of your device, but the best service and support in the industry. All products come standard with the manufacturers warranty outlined below, with upgrade options available on many products.
DGSHAPE CAM for DWX-43 Mouse Operations
DGSHAPE CAM for DWX-43W What Is FileHub
DGSHAPE CAM for DWX-43W Key Assignments/Shortcuts
To check details such as the DGSHAPE CAM version, installation information, and license information, access the support information window with the following procedure.
DGSHAPE CAM for DWX-43W
DGSHAPE CAM for DWX-43W What Is FileHub?
DGSHAPE Corporation Software License Agreement
The New Insights from DGSHAPE
DGSHAPE Insights is the web-based evolution of DWINDEX2, delivering mobile, virtual CAD/CAM management for your milling device. Available as a free application in DGSHAPE CLOUD. Insights build upon the features of DWINDEX2 with improved data graphics and a new UX/UI. DWX customers can manage their milling centers from anywhere, anytime, through their mobile devices or PC’s.
The air regulator for the DWX-50 and DWX-4 has a filter located within the clear plastic bottom cup. This filter can sometimes be discoloredand becomeyellow or brown in color.
The air nozzle is not clearing away the cutting dust during the milling process.
What should I do when the regulator drain bowl contains fluid or appears contaminated?
What are the approved milling materials for the DWX-4? What are the recommended load sizes?
DWX-4 is stuck showing initializing
Poor cutting quality on my DWX-4
DWX-42W - Periodic Care and Maintenance - Cleaning the Coolant Nozzle
DWX-42W - Replacing Consumable Parts - Replacing the Collet
DWX-42W COLLET SPANNER Inspection
DWX-42W- Periodic Care and Maintenance Replacing the Coolant
Daily Maintenance
DWX-43W System Requirements
DWX-4W - Maintenance - Extended Periods of Non-Use / Moving the Machine
DWX-4W - Replacing Consumable Parts - Replacing the Collet
The % limit switch is not found.(% may be "X," "Y," "Z," or "A.")
The % axis position has been shifted.(% may be "X," "Y," "Z," or "A.")
The cover is open.
The milling bur cannot be released.
The milling bur might be broken.
The milling bur chucking has slipped out.
The milling bur is not found.
The coolant has run out.
The coolant tank is not installed.
The pressure of the compressed air is too high or low.
DANGER!! The coolant is leaking!!
The automatic correction is not yet finished.
Extended Periods of Non-Use / Moving the Machine
Final Notice: End of Life for the Roland DG, DGSHAPE DWX-4W
Message [ERROR OCCUR] 1024-0000 Milling data error
MillBox - Security Software / Anti-Virus Exclusions
DGSHAPE CLOUD enables comprehensive, mobile management for your milling center. Using its suite of world class applications, you can remotely monitor and support your CAD/CAM milling devices, compare periodized production data, and oversee your milling center.
The VPanel does not recognize the DWX-4
Tech Support Terms and Conditions
Information about my legacy product
Instructions on how to set up a webcam using VPanel
Software OS Support List
Step 1: Configuring the LAN Connection
Step 2: Changing to the LAN Connection
Step 3: Selecting the Machine to Connect To
Tech Support Terms and Conditions
This procedure will transfer tool registration when you change your pc.
VPanel for DWX User's Manual [ 2021-05-14, R1 ]
Different ways to arrange the VPanel layout and resetting the application back to default
Keeping VPanel up to the latest version is very important and we just made it easier. Take a look at the following video and find out more.
When outputting a design to your engraver or milling machine, the software needs to be able to translate commands to the device. These commands tell the machine how fast to mill, at what revolutions per minute (RPM), and where to mill in 3D space. This is what makes up a toolpath. A Strategy is a combination of tool movements, material properties, software algorithms, and tool characteristics.
When Not in Use for a Prolonged Period