If you are experiencing disappearing images, it’s very likely that somewhere along the way a link was broken.

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One of the best parts about my job is interfacing with our customers and learning about their work. Just this week, we added over 10 new customer exhibits to the Roland DG Creative Center which lives in our lobby. Our customers’ work never ceases to amaze me. Here is a look at some of the new exhibits now on display in our lobby.

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I just wrapped up ISA’s Supplier & Distributor Conference, where Dr. Dietrich from ITR Economics presented an outlook based on key economic indicators like Producer Pricing Index, GDP, unemployment, housing starts and a host of other factors to try to better forecast the business environment looking forward.

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Has this ever happened to you? I signed up for a promotional newsletter from a cruise line and began receiving updated pricing and availabilities approximately every three weeks or so. A year later, I’m suddenly receiving an email a day and sometimes two! Seriously?

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Many of you are familiar with Roland DG inkjets, but you may not be aware of the “other” side of our business which is responsible for some pretty unique applications from 3D milling, scanning and impact printing technologies. The latest Roland DG innovation in this space is aimed at the dental market. That might surprise you, but actually, the benchtop milling machines Roland DG DWX-50 5-Axis Dental Milling Machinewe’ve been perfecting over the last 30-years, primarily for engineers and product designers to prototype 3D models in wax, plastics, wood and a variety of other materials, transition beautifully into Digital Dental Mills, carving out dental prosthetics from a special ceramic called Zirconia (yes, a variant of Cubic Zirconia). Zirconia, a material biologically compatible with the human body and stronger (many times over) than our own teeth, is becoming very popular in the dental industry, however, it can’t be manufactured with their traditional methods (ei. precious metal & lost wax casting). Instead it requires a mill to shape the crown, bridge or coping.

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We turned 30 last month (Happy Birthday to us) and I was invited to the party! Our 30th anniversary celebration was a week-long, action-packed celebration attended by employees, friends, customers and colleagues held at the company’s headquarters in Hamamatsu, Japan. That’s right, JAPAN, also known as “Sushi Heaven” to some of the party-goers! Honored guests included 16 regional finalists from the Roland DG Creative Awards (chosen from the 1193 entries received from 120 countries) as well as representatives from each of the participating Roland DG offices around the world. Altogether, there were about 50 of us.

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Votes have been counted, and samples have been securely packed. While the Roland DG Creative Awards have been closed to entries for months now, final judging hasn’t taken place yet. In the next few days, regional winners from around the world will be headed to our headquarters in Japan for a tour, celebration, and awarding of the grand prizes, which include Roland DG hardware.

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ISA, our biggest show of the year, came early this year and we had a good show! We won 3 awards for top products: LEJ-640 & Matte & Glossy Backlit Film. Attendance was similar to 2-years ago when were previously in Orlando, but we had a bigger booth, more products, got more leads and do what we do best – put on a bigger & better show every year.

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Let’s face it, as hard as we try, we all occasionally mess up. A product doesn’t get delivered on time, or it’s not the item that was ordered. At such times, it’s all too easy to lose a customer, or worse — have the issue blown all out of proportion in social media. I believe such incidents, if they’re handled right, offer an opportunity to actually gain an even stronger customer relationship, one that can result in very positive social media expression.

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