Our Commitment to Privacy
Introduction:
Roland DGA Corporation recognizes the importance of protecting the privacy of all personal information provided by its customers, including users of www.rolanddga.com, www.rolanddgastore.com and other Roland DGA affiliated websites (collectively "Roland DG Sites"). We value our customers’ right to privacy and their relationships with us. Your visit to the Roland DG Sites is subject to this Privacy Statement and our Online Terms and Conditions.
Description:
This Privacy Statement describes the types of information we collect, how we may use that information, and with whom we may share it. It also explains how you may elect to stop receiving communications about our products and services.
Applicability:
If you visit other regional websites for Roland DG affiliates or link to another website from this Site, you are subject to the privacy policy applicable for that website.
Information We Collect
We use personal information as follows:
Personal Data Collected Directly From Visitors:
We collect personal information when you engage with us in various ways, including purchasing our products, submitting questions, registering products, participating in promotions, or applying for employment.
Type of Personal Data:
Information collected may include your name, company's name, contact information, billing and delivery information, e-mail address, credit card information, demographic information, and information relating to the sale or installation of your product.
Non-Personal Data Collected Automatically:
We may collect information about your interaction with Roland DG Sites and services, such as your browser information, pages viewed, IP address, and referring website addresses. We use cookies and similar tools for automated data collection. These technologies support our Sites and Services' operation, enable analytics, and facilitate targeted advertising. We may partner with third parties like ad exchanges, analytics providers, and social media platforms. These partners may gather data about our customers' and users' interactions on our Sites and elsewhere online (e.g., search patterns, clicks, device type, time and date, cookie and session IDs, and engagement with ads) to present ads from Roland DGA and other entities across various platforms.
Storage and Processing:
Personal data collected on our websites may be stored and processed in the United States or any other country where we or our affiliates, joint ventures, or third-party servicers maintain facilities.
We keep your personal information only as long as needed for the purposes outlined in this Privacy Policy, or as mandated by law. For instance, we store account details for active customers and for a reasonable time afterward in case of reactivation. While we hold on to information to meet legal requirements, resolve disputes, and enforce agreements, we may also maintain aggregated or anonymized data to enhance our services. Even though backup copies might retain personal data for extra time, they remain under this Privacy Policy's purview until removal.
How We Use the Data
Your personal information may be disclosed as follows:
Services and transactions:
We use your personal data to deliver services, process orders, answer customer service requests, and facilitate use of our websites.
Product Development:
We use both personal and non-personal data for product development and marketing analysis.
Website Improvement:
We may use data to improve our websites, including enhancing security measures and making the sites easier to use.
Marketing Communications:
We may use your personal data to inform you of products or services available from Roland DGA. You have the opportunity to opt-out from receiving such communications.
Employment:
When you share employment-related personal information, like your resume, we handle it confidentially. We'll use it exclusively for evaluating you for present and potential job opportunities.
Disclosure
Your personal information may be disclosed as outlined in this privacy policy to:
Aggregated and Non-Personal Information:
We may share aggregated data about our users and non-identifying information without any restrictions.
Within Our Corporate Family:
Roland DGA may share personal data with our subsidiaries and affiliates.
Authorized Roland DGA Dealers:
IIf you inquire about our products, request support, or make purchases from our online store, your personal information might be shared with authorized dealers in your area. These dealers can contact you about your inquiries or introduce you to other relevant Roland DGA products.
Authorized Roland DG Servicers:
For technical or warranty-related services, we might share your information with authorized servicers in your vicinity.
Service Providers:
We partner with third parties, like credit card processors, data analysts, email vendors, and hosting companies, to aid our operations. While these entities have access to the necessary personal information, they're bound to use it in line with this Privacy Statement.
Co-Sponsors and Third Parties:
For strategic reasons, Roland DGA might engage in business transactions like mergers or acquisitions. In such cases, personal data might be disclosed to or received from the involved parties. We always aim for adequate data protection in these scenarios.
Business Transitions:
At times, you might get the chance to share your information with event co-sponsors or other third parties. If you give consent, these parties can use your data according to their policies.
Legal and Compliance:
Roland DGA might disclose personal information to meet legal obligations, enforce our terms, protect our rights, or if we believe it's necessary for safety reasons, fraud prevention, or system security.
Commitment to Data Security
We use reasonable precautions to keep your personal information secure, including encrypted cookies and SSL encryption for data transmission. However, we cannot guarantee the complete security of your information.
Users are responsible for safeguarding their passwords and should be cautious when sharing personal information on public forums or the internet, as such platforms are not entirely secure and Roland DGA cannot control or guarantee the safety of data shared on them.
Commitment to Children's Privacy
Protection of Minors:
Roland DGA Corporation is dedicated to safeguarding children's privacy. Our sites are not designed for or aimed at individuals under 13. In alignment with the Children's Online Privacy Protection Act (COPPA), we refrain from intentionally collecting personal data from this age group. Users of the Roland DG Sites confirm they're either 13 or older or are browsing with an adult or guardian's oversight.
Should we identify information from a user below 13, we will promptly delete it from our records.
California & Other U.S. State Privacy Rights
This section applies to residents of California and other U.S. states to the extent their privacy laws applicable to us grant their residents the rights described below. For the purpose of this Section, the term “personal information” has the meaning given to it in the CCPA and other state privacy laws. This Section does not apply to information exempted from the scope of the CCPA or other state privacy laws.
Your Privacy Rights:
The CCPA and other state privacy laws may provide residents with some or all of the rights listed below:
- Information: You can request information about how we have collected and used your personal information during the past 12 months.
- Access: You can request a copy of the Personal Information that we have collected about you during the past 12 months.
- Correction: You can request that we correct inaccurate personal information that we have collected about you.
- Deletion: You have the right to request that we delete any personal information about you that we have collected from you.
- Opt-Out: You can opt-out of certain processing of your personal information for targeted advertising purposes, profiling/automated decision-making, and other sales of your personal information.
Exercising Your Rights:
- To exercise your rights to information, access, correction, or deletion, you may submit requests by emailing privacy@rolanddga.com.
- To opt-out of processing for targeted advertising purposes and other sales of your personal information, you can use our Consent Preferences Center.
Verification of Identity:
We will need to verify your identity to process your requests and reserve the right to confirm your residency. To verify your identity, we may require you to provide government identification, give a declaration as to your identity under penalty of perjury, and/or provide additional information.
Authorized Agents:
Under the CCPA and some of the other state privacy laws, you may enable an authorized agent to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. Your authorized agent may make a request on your behalf upon our verification of the agent's identity and our receipt of a copy of the valid power of attorney given to your authorized agent.
Changes to This Privacy
We reserve the right to amend this Privacy Notice at our discretion and at any time. The updated notice will be posted on our website and will indicate the date of the last update.
How to Contact Us
If you have inquiries about this privacy policy, how we manage your personal information, or your rights concerning privacy as stipulated by relevant laws, please reach out to us at the following address:
Roland DGA Corporation
Attn: General Counsel
15363 Barranca Parkway
Irvine, CA 92618
Statement Updates
Revisions:
Roland DGA reserves the right to modify this privacy statement from time to time. If we decide to change our Privacy Statement, we will post the revised Statement here. We suggest that you periodically consult this Privacy Statement.
Date:
This Privacy Statement was last amended on December 14, 2024.