Service & Support

Find Roland DG related info in these service and support blog posts about software upgrades, dealer support, emergency help and assistance and other support issues for our graphics production, dental lab and CNC milling customers.

How to Use the VersaWorks Multilayer Feature for One-Pass Backlit Applications

January 24, 2024 Matt Koenigsmann Quick Tips , Software , Service & Support

This week’s Quick Tip walks TrueVIS MG Series UV printer/cutter users through the process of using the new Multilayer tool in VersaWorks for backlit applications – a feature that can save them considerable time and effort by allowing the printing of three ink layers in a single pass. Great information to share with your MG customers!

5 Holiday Trends

November 17, 2023 Dave Hawkes Quick Tips , Tips & Tricks , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv

In this week’s Quick Tip, Roland DGA’s VersaUV Product Manager, David Hawkes, provides some interesting stats on how and when consumers plan on doing their holiday shopping this year. We encourage you to share this useful information with your customers – especially those who sell customized products online – to help them maximize sales and profits.

How to Minimize Margin Space Between Prints When Using the TrueVIS AP-640

October 25, 2023 Scott Burgess Quick Tips , Software , Service & Support , UV Printing

In this week’s Quick Tip, Roland DGA’s Scott Burgess outlines two methods TrueViS AP-640 Resin printer users can employ to minimize media margins between jobs and ensure the proper drying of prints. Useful information to share with your current or future AP-640 customers!

The Best Practice Workflow for GTS

October 6, 2023 Kitt Jones Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, versaworks, gts

In this week’s Quick Tip, Product Manager Kitt Jones outlines the steps for getting set up properly and achieving optimum results when using an LEF2 UV benchtop printer and the Roland DGA Graphic Transfer System (GTS).

VersaSTUDIO BN-20D - Applying DTF Transfers to Polyester Garments

September 21, 2023 Mike Davis Quick Tips , Software , Service & Support , UV Printing

This week’s Quick Tip from Roland DGA Application Specialist Mike Davis provides useful pointers for achieving optimal results when applying direct-to-film (DTF) transfers to Polyester fabrics. We encourage you to forward this helpful information to any current or prospective BN-20D clients.

How to Prevent “Sticky” Ink Prints When Printing in Draft or Production Modes with a Roland DG IU-1000F

September 11, 2023 Jim Maffeo Quick Tips , Tips & Tricks , Software , Service & Support roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut

If any of your customers have commented that their printed output feels “sticky” when coming off an IU-1000F flatbed UV printer, share this week’s Quick Tip with them. Following just a few simple steps can help prevent this from occurring.

How to Use the Optional Profiles Available in VersaWorks 6 Media Explorer

August 16, 2023 Matt Koenigsmann Quick Tips , Tips & Tricks , Software , Service & Support roland dga, roland dga, versaworks, versaworks 6, versaworks printing, versaworks rip, versaworks rip software, optional profiles

Share this week’s Quick Tip with your customers, which outlines the steps for taking advantage of the optional profiles in VersaWorks 6 Media Explorer – all available to Roland DG users with a few clicks of the mouse.

Taking Advantage of the Copy/Paste Setting Value (V) Feature in VersaWorks 6

June 20, 2023 Jay Roberts Quick Tips , Tips & Tricks , Software , Service & Support roland dga, large format printing, wide format printing, versaworks 6, rip printing, software, roland dg connect, print app, printing app, roland dg printing app, ipad printing, tablet printing, phone printing, print software, print app, printing app

This week’s quick tip highlights a useful feature within VersaWorks 6 – the Copy Paste Setting Value (V) feature. It’s a convenient tool that’s incredibly useful when applying a lot of similar tasks or attributes to jobs. Sharing this tip with your customers will help save them a significant amount of time and effort when undertaking future projects.

What’s New: RCM-SSFB

June 8, 2023 Lily Hunter Quick Tips , Service & Support

This week’s Quick Tip provides some useful information on one of Roland DGA’s newest media offerings – SoftSign™ Fabric Banner (RCM-SSFB). Share it with your customers and familiarize them with this great new product designed to give a high-end look and feel to any banner application.

Best Practices for Storage and Shipment of Direct to Film Transfers for the BN20D

June 1, 2023 Daniel Valade Quick Tips , Software , Service & Support , UV Printing

If you have VersaSTUDIO BN-20D customers, you’ll definitely want to share this week’s Quick Tip with them. It provides some useful pointers for creating direct-to-film transfers that will be pressed by the final customer anywhere from several days to weeks after the transfer has been completed. Following these simple steps will help ensure optimum results.