Inkjet Service Contracts

Roland DGA Inkjet Service Contracts extend Roland DG’s Limited Warranty coverage for an additional year beyond the original qualifying period for most Roland DG inkjet printer or printer/cutters. Service Contracts can be purchased annually for up to three years after the original warranty is expired.

All inkjet Service Contracts require exclusive use of Roland DG ink during contract terms.

All Inkjet Printers

Each additional one-year contract period provides you with full-coverage for all parts and labor, including print heads. Excludes consumables and customer replacement items. Subject to restrictions.

Pricing

VersaStudio Printers

For VersaSTUDIO desktop devices, Roland DGA Care Service Contracts start where our standard warranties leave off, in month thirteen of ownership.

Pricing

Coverage: Each additional one-year contract period provides you with full-coverage for all parts, labor and travel (up to 200 miles each way) for a Roland DG Authorized Technician if any covered repair is required.*

*VersaSTUDIO devices will be repaired on-site by Roland DGA Care Onsite Services, and cannot be shipped for service.

Buying an Inkjet Service Contract

Roland DGA Care Service Contracts may be purchased directly from your Roland DGA Authorized Dealer or through Roland DGA Customer Service at (800) 542-2307.

Once you purchase your Service Contract, your local Roland DGA Authorized Dealer will be responsible for servicing your printer. The average response time ranges from 24 to 48 hours.

Service Contract coverage begins upon expiration of any existing coverage. If your printer was recertified because it was out of warranty, the coverage will be pro-rated back to the expiration of the original warranty/contract.

A Roland DGA Service Contract can generally be purchased without inspection for up to 30 days after the expiration of the existing warranty or contract. If the printer has been out of coverage for longer than 30 days, but less than 90 days, a full inspection and report is required by the servicing dealer in order to renew the contract. A printer is only eligible for a contract or contract extension within 90 days after the existing coverage has expired. The coverage period begins on the original coverage expiration date.

Eligibility

In Warranty: Any qualified inkjet printer or printer/cutter which is currently covered by a standard Roland DGA Limited Warranty or Service Contract is eligible for this Service Contract Program.

Out of Warranty: Any qualified inkjet printer or printer/cutter on which the warranty has been expired for more than 30 days, but less than 90 days, and passes an inspection performed by Roland DGA or one of its authorized representatives is eligible for this Service Contract Program.

Inkjet Service Contract Terms and Conditions