Roland DGA and COVID-19
June 1, 2020
In light of recent developments at state and county levels with regard to COVID-19, we are pleased to share that Roland DGA employees are now permitted to return to our office buildings, as of today. While employees who rely on the equipment at our offices to perform their jobs are beginning to return, a majority of our employees are able to continue working remotely, and so will continue to do so as a precautionary measure. As the situation continues to improve, additional employees may return to our offices in the coming weeks, with necessary health and safety measures in place.
Please note, visitors to Roland DGA buildings are still restricted at this time, and the travel of Roland DGA employees remains limited. We continue to service and interact with our partners and customers in new ways under these circumstances, in order to make the impact a positive one, and we thank you for your understanding.
As additional developments take place, we will continue to keep you informed.
Thank you,
Andrew Oransky
President and CEO
April 16, 2020
While the situation at Roland DGA remains similar as to recent weeks – with employees operating remotely outside of our offices – a few recent updates are worth sharing. As we continue to focus on supporting our customers and partners during this time, Roland DGA has made available several special programs and resources.
First, all customers with an active Roland DGA product warranty as of April 2, 2020 have received an additional 3 months of warranty coverage, free of charge. This applies to both original and extended warranties, and is effective with no action required by customers. We understand that some Roland devices may not be getting utilized to their full potential during this time, so we’d like to help ensure that our customers will continue to receive the support they deserve in spite of the circumstances.
Roland DGA has also made available several special sales programs. In addition to the product rebate promotions recently announced and found here, we are extending a financing offer for payments of just $99 a month for the first 6 months with the lease of a new Roland device. Interested customers can inquire or apply here, or contact us directly for more information.
Additionally, our team at Roland DGA is putting an even greater emphasis on providing the support, inspiration and business opportunities that current and potential customers are looking for during these times. In recent weeks, this has taken the form of new videos on our YouTube support channel, our Facebook Live “Shop Talk” series, and resourceful posts on our Twitter, Instagram and LinkedIn channels. We also remain committed to providing new products, applications and solutions for Roland users to build their businesses with. Today, we announced the new LEF2-300D, ideal for customizing and personalizing products to sell online, among other things. And stay tuned for more.
Finally, as a reminder, we have curated existing resources to support our customers during this time into one web page, here. Specific FAQs about the COVID-19 situation as it relates to Roland DGA can be found here.
In short, Roland DGA products and the company behind them continue to be built to build your business. If there’s anything else we can do to help, please don’t hesitate to ask.
Stay well,
Andrew Oransky
President and CEO
March 31, 2020 Update
Further to our earlier updates below, we’d like to provide an update on the latest situation here at Roland DGA, and a reminder that supporting our customers and keeping our employees safe remain our top priorities.
In light of President Trump’s national guidelines for continued social distancing at least through April 30, along with California Governor Gavin Newsom’s “stay at home” order still in place until further notice, Roland DGA employees will continue to operate remotely at individual locations, through April.
Roland DGA remains fully operational, utilizing our solid technology infrastructure, while processing orders and shipping products as usual through our off-site, third-party distribution center. Additionally, we continue to service and support customers and partners through our regular channels.
In the coming days, we’ll be sharing a more formal COVID-19 response landing page with resources and communications we are providing during this time. Until then, we continue to provide updates, support and inspiration via web, social media, and direct customer communications. Please don’t hesitate to contact us with any requests or concerns. We are here for our customers, and we remain committed to doing whatever possible to support their businesses during this challenging time.
For key resources available from industry associations that Roland DGA is an active member in, please visit the following sites:
Specialty Graphics
Imaging Association
Resource Center
International Sign
Association
Resource Center
Lab Management
Today
Resource Center
As a reminder, for some customers experiencing any extended periods of machine non-operation, please follow our guidelines for machine maintenance, found here:
Inkjet Downtime
Reference Guide Dental Mill
Maintenance
Lastly, answers to FAQs can be found here. Please contact us with any questions, and please know that we are all in this together.
Andrew Oransky
President and CEO
March 20, 2020 Update
In the spirit of continuing to provide clear and current communications, this brief update is to clarify any concerns or questions that may exist in light of recent news. In short, Roland DGA business and employees continue to operate remotely, and Roland DGA products continue to ship.
As you likely saw or heard by now, last night California governor, Gavin Newsom, issued a state-wide “stay at home” order for all California residents. This includes restrictions to the workplace, with the exception of those deemed as essential services.
Roland DGA is complying with this order and thus our employees continue to operate remotely as they have been since a similar Orange County order earlier this week. However, our offsite third-party distribution center is classified under the essential services exception and therefore continues to operate. Thus, Roland DGA products continue to ship.
You can find our earlier update and details below.
While many Roland customers continue to operate somewhat normally, the concern for temporary shutdowns of offices and printers does exist during this uncertain time, and thus we thought it helpful to share this set of instructions for maintaining Roland printers during downtime.
Inkjet Downtime Reference Guide
We wish the best to you, your family and your business during this time.
Sincerely,
Andrew Oransky
President and CEO
March 17, 2020 Update
Please be advised, that pursuant to California Health and Safety Code and Orange County Health Office orders, effective immediately and through March 31, 2020, the Roland DGA staff based in our office in Irvine, California will be working remotely. As Roland DGA is committed to the health and safety of our employees, we continue to follow public health and government agency orders and guidelines during the COVID-19 crisis.
In spite of our office closure, Roland DGA employees will continue to perform vital business functions from individual locations, to the extent possible, and utilizing the technology infrastructure we have in place for such occasions. Roland DGA’s distribution center remains in operation at a separate location, and therefore, orders of Roland products will continue to ship at this time.
Thank you for your understanding as we all work through this difficult situation together.
Further, as a reminder and update to earlier statements, Roland DGA and its employees remain committed to following CDC and government agency orders and guidelines to limit the spread of contagions. We have also advised our resellers and partners to take every precaution necessary to protect the safety of their employees and customers.
We understand that this situation may potentially impact customers who normally rely on Roland staff traveling to their location. Depending on the circumstances surrounding any given geographic territory, Roland product, or employee/partner supporting a product, it’s possible that customers may experience delays in response times. However, Roland DGA is committed to doing our best to support customers and partners via whatever alternative means possible, without putting the safety of our employees at risk.
Finally, due to the global nature of modern supply chains, COVID-19 has had minor effects on a select few product components. However, the impact to current inventory has been limited. Roland DGA and our parent company, Roland DG, continue to monitor the situation closely and respond accordingly, in order to eliminate or minimize any negative impact on customers.
Roland DGA will face this challenge head-on, in support of our customers, our partners, employees, families and communities. Together, we will get through this. As with before, should anything in this rapidly evolving situation change, we will communicate as quickly as possible.
Sincerely,
Andrew Oransky
President and CEO