Service & Support

Find Roland DG related info in these service and support blog posts about software upgrades, dealer support, emergency help and assistance and other support issues for our graphics production, dental lab and CNC milling customers.

What’s New: RCM-SSFB

08 June 2023 Lily Hunter Quick Tips , Service & Support

This week’s Quick Tip provides some useful information on one of Roland DGA’s newest media offerings – SoftSign™ Fabric Banner (RCM-SSFB). Share it with your customers and familiarize them with this great new product designed to give a high-end look and feel to any banner application.

Best Practices for Storage and Shipment of Direct to Film Transfers for the BN20D

01 June 2023 Daniel Valade Quick Tips , Software , Service & Support , UV Printing

If you have VersaSTUDIO BN-20D customers, you’ll definitely want to share this week’s Quick Tip with them. It provides some useful pointers for creating direct-to-film transfers that will be pressed by the final customer anywhere from several days to weeks after the transfer has been completed. Following these simple steps will help ensure optimum results.

Helpful Tip When Loading Media on Roland DG TrueVIS Printers

08 May 2023 Jim Maffeo Quick Tips , Software , Service & Support , UV Printing roland dga, versaworks, versaworks 6, versaworks printing, versaworks rip, versaworks rip software, truevis, loading media

Media shewing issues can be extremely frustrating, slowing down workflow and negatively affecting overall print quality and efficiency. However, did you know that the new printers and printer/cutters within our expanded TrueVIS family are equipped to help you easily correct such issues? This week’s Quick Tip outlines how this works.

Answering Your Questions about Roland DGA’s Holographic Prism Film with Adhesive (ESM-HOLO)

26 April 2023 Lily Hunter Quick Tips , Software , Service & Support , UV Printing roland dga, print and cut, print then cut, printer cutter, roland dg print and cut, vinyl graphics, print and cut graphics, vinyl signs, vinyl decals, vinyl graphics, vinyl cutting, vinyl cutting support, holographic media, esm-holo

In this week’s Quick Tip, Roland DGA’s Senior Product Manager, Lily Hunter, answers some of the more frequently asked questions we’ve received about new Holographic Prism Film with Adhesive (ESM-HOLO) since the introduction of this premium media offering late last year.

Enhancing Production with Variable Data and Spot Colors

18 April 2023 Matt Koenigsmann Quick Tips , Tips & Tricks , Software , Service & Support roland dga, roland dga, versaworks, versaworks 6, versaworks printing, versaworks rip, versaworks rip software, variable data, spot colors

The most recent VersaWorks update allows those using variable data to utilize spot colors like RDG, White, RDG Primer, RDG Gloss, and RDG MetallicSilver, if their printers are equipped with these special colors. This week’s Quick Tip from Roland DGA’s Matt Koenigsmann outlines the process.

Two Ways to Ensure Accurate Circumference Sizing When Printing on Cylindrical Objects

23 March 2023 Kitt Jones Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, versaworks, circumference sizing, cylindrical objects

Want to help your customers achieve successful full-wrap prints on cylindrical objects using their Roland DG flatbed and Rotary Rack? Share this week’s Quick Tip with them. It outlines two different ways to accurately measure an object’s circumference and provides useful VersaWorks file setup pointers.

How to Download Profiles Without Leaving VersaWorks

10 March 2023 Scott Burgess Quick Tips , Tips & Tricks , Software , Service & Support roland dga, roland dga, versaworks, versaworks 6, versaworks printing, versaworks rip, versaworks rip software

Roland DGA’s East Coast Imagination Center Manager, Scott Burgess, outlines some easy-to-follow steps that end users can take to make adding profiles to use in VersaWorks faster and easier than ever. Share this Quick Tip with your customers…they’ll thank you for it.

Provide Time-Saving Short Cuts in VersaWorks

27 February 2023 Jay Roberts Quick Tips , Tips & Tricks , Software , Service & Support roland dga, large format printing, wide format printing, versaworks 6, rip printing, software, roland dg connect, print app, printing app, roland dg printing app, ipad printing, tablet printing, phone printing, print software, print app, printing app

Your customers may not be aware of the convenient “Quick Key” options that exist in VersaWorks. This week’s Quick Tip provides an easy-to-follow lesson on how to save time and effort by employing this useful feature.

CMYK vs RGB

25 January 2023 Jim Maffeo Quick Tips , Tips & Tricks , Software , Service & Support roland dga, roland dga, versaworks, versaworks 6, versaworks printing, versaworks rip, versaworks rip software, cmyk vs rgb, cmyk, rgb

This week’s Quick Tip focuses on the importance of using RGB color space instead of CMYK when designing images for printed graphics to ensure maximum color vibrancy. Share this information with your customers to help them optimize the quality of their output.

How to Ensure Quality Prints by “Nozzle Masking” When Using the Rotary Rack

09 January 2023 Matt Koenigsmann Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, versaworks

Want to help your VersaUV LEF and LEF2 customers consistently achieve higher quality results when printing on cylindrical objects with the Rotary Rack attachment? Share this week’s Quick Tip with them. Making some simple “Nozzle Masking” adjustments will produce a noticeable difference.