Service and Support | Roland DGA | Blog
News Views & How-To's

Service & Support

Find Roland DG related info in these service and support blog posts about software upgrades, dealer support, emergency help and assistance and other support issues for our graphics production, dental lab and CNC milling customers.
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Time for Maintenance

Here’s a brief yet important Quick Tip from Roland DGA’s newest Application Specialist, Jim Maffeo, to share with your TrueVIS customers.  It explains why it’s so important for end users to pay attention to the “Time for Maintenance” notifications they receive from their printers.

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Matching Methods Defined

VersaWorks offers a variety of different matching method options within Color Management Properties. This Quick Tip will help end users better understand the various methods available, as well as when each of these options is best used.

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Naming Print Queues and Defining Settings

See this quick tip that shows you how, in a few few easy steps, you can  name and change print queues in VersaWorks. Knowing how to do this makes both changing and identifying each queue a breeze.

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How to Use the “Cut & Print” Option

This week’s Quick Tip outlines the steps for using the helpful “Cut and Print” operation mode in VersaWorks 6.  If any of your customers focus heavily on HTM applications, this function can help them streamline their workflow by cutting down the dry time when printing and cutting thinner HTM films.

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Special Colors are Special

This Quick Tip outlines some simple steps end users can take within VersaWorks’ Spot Color Settings to “remap” any spot color to a special color that’s recognizable to the software. Share this useful information with your customers and help them save considerable time and effort.

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BT-12: Pretreat or Not to Pretreat

Use of a pretreatment for DTG applications can help improve wash durability, ink adhesion, and vibrancy. The problem is, there’s no “one size fits all” solution and pretreating a garment doesn’t necessarily guarantee the user will get the desired results. However, the pretreatment steps outlined in this Quick Tip can help VersaSTUDIO BT-12 users achieve a better outcome.

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Maintenance Made Easy

By following the simple steps outlined in this Quick Tip, your customers can begin reaping the benefits of Mobile Panel 2.  This innovative app makes performing printer maintenance routines, such as regularly scheduled cleanings, much easier. 

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Do I Need White Ink for My Direct-to-Garment (DTG) Printer?


Are you in the market for a Direct-to-Garment (DTG) printer? Is this your first venture into DTG printing? Even if you’re not a novice, a DTG printer has different requirements and processes than other printers. The following blog post takes a look at some key questions to consider if you’re shopping for a DTG printer.  
 

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How Roland DGA is Using a Virtual Tool to Keep Its Users Up-and-Running

For advanced companies like Roland DGA, business obstacles often present an opportunity to find a new way over them, under them, or around them. This is definitely how we see the situation right now while we’re focused on finding smart, new solutions for our employees, partners, and customers.

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