Service & Support

Find Roland DG related info in these service and support blog posts about software upgrades, dealer support, emergency help and assistance and other support issues for our graphics production, dental lab and CNC milling customers.

What’s New: ESM-HOLO

November 14, 2022 Lily Hunter Quick Tips , Software , Service & Support , UV Printing roland dga, print and cut, print then cut, printer cutter, roland dg print and cut, vinyl graphics, print and cut graphics, vinyl signs, vinyl decals, vinyl graphics, vinyl cutting, vinyl cutting support, holographic media, esm-holo

Roland DGA’s e-commerce and media expert, Lily Hunter, answers a few questions to help users achieve optimal results when printing on and cutting new ESM-HOLO Holographic Prism Film with Adhesive.

V-BOND – the Relaunch

October 24, 2022 Jay Roberts Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, versaworks

Along with Roland DGA’s recent V-BOND “relaunch” have come many questions about how these specially formulated, affordable inks compare to the other inks we offer. The short answer is, “V-BOND is GREAT!” This week’s Quick Tip will provide you and your customers with a better understanding of V-BOND’s overall quality and versatility.

How to Generate White or Gloss Special Colors in Versaworks

October 10, 2022 Jerry Villarreal Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, versaworks 6, rip printing, software, roland dg connect, print app, printing app, roland dg printing app, ipad printing, tablet printing, phone printing, print software, print app, printing app

Want to save your UV customers valuable time and effort during future print projects? Share this week’s Quick Tip with them. It outlines the steps for generating a special color in VersaWorks 6 using the newly added “Auto Generation” tool.

How VersaUV LEF Series Users Can Take Advantage of the “Maintain Clipped Position” Tool in VersaWorks

September 26, 2022 Matt Koenigsmann Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, versaworks

Are your LEF Series customers making use of the powerful “Maintain Clipped Position” option in VersaWorks? This useful tool makes it easy to access artwork and make any necessary changes without having to go back into the design software. Share this week’s Quick Tip with LEF or LEF2 users to help them save time and effort during production.

Customizing Your VersaWorks Tools

August 28, 2022 Scott Burgess Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, versaworks 6, rip printing, software, roland dg connect, print app, printing app, roland dg printing app, ipad printing, tablet printing, phone printing, print software, print app, printing app

Did you know that the latest update to VersaWorks 6.14 software now makes it easy to customize tools in the Job Settings window? This added functionality allows for an optimized workflow and increased convenience. Share this week's Quick Tip with your customers and make their lives that much easier.

How to Clean Your Printer’s UV Lamp

August 15, 2022 Jay Roberts Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, uv printing, uv printer, uv print, uv print and cut, lef printer, lef series, versauv, clean printer, uv lamp

There seems to be a little conflicting information out there regarding the best way to clean a UV printer lamp. This week's Quick Tip, which outlines the recommended process, should clear up any confusion along those lines. Useful info to share with your UV customers!

How to Use the Job Variation Tool in VersaWorks

August 1, 2022 Daniel Valade Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, versaworks 6, versaworks 6 tools, versaworks 6 job variation, job variation, print software, rip software

This week's Quick Tip outlines the steps for using the newly added Job Variation tool in VersaWorks – an incredibly useful feature for print jobs that demand a higher level of color accuracy. Share this information with your customers to help them achieve superior graphic results with less time and effort.

How to use the Nearest Color Finder tool in VersaWorks

May 9, 2022 Jay Roberts Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, versaworks 6, rip printing, software, roland dg connect, print app, printing app, roland dg printing app, ipad printing, tablet printing, phone printing, print software, print app, printing app

This week’s Quick Tip is a step-by-step tutorial on the use of the “Nearest Color Finder” tool in VersaWorks. It’s a useful feature that enables Roland DG users to select a spot color and find the best representation of the color the device is printing based on your color management settings. Share this tip with your customers to help them save time and streamline their workflows.

VersaWorks 6.13.1 Update

April 4, 2022 Scott Burgess Quick Tips , Software , Service & Support , UV Printing roland dga, large format printing, wide format printing, versaworks 6, rip printing, software, roland dg connect, print app, printing app, roland dg printing app, ipad printing, tablet printing, phone printing, print software, print app, printing app

In addition to supporting the new TrueVIS VG3 printer/cutters, the latest version of Roland DG VersaWorks (version 6.13.1) offers new features designed to streamline workflow and increase productivity for end users. Share this week’s Quick Tip, which provides an overview of the various enhancements, with your customers.

VersaSTUDIO BT-12 Printer Maintenance

March 7, 2022 Lily Hunter Quick Tips , Software , Service & Support , Inkjet Printers & Printers/Cutters roland dga bt-12 maintenance dtg printing, direct to garment printing, bt-12, dtg maintenance, dye-sublimation

Performing proper care and maintenance will help ensure that the VersaSTUDIO BT-12 desktop DTG printer performs optimally over the long haul. Assist your customers in getting the most out their BT-12 printers by sharing these useful cleaning tips with them.